COVID Update - Solway Holiday Village

Owners Update 10th July 2020 - Solway Holiday Village Holiday

We are delighted to welcome all our loyal and patient owners back to Solway Holiday Village after what has been and remains a very testing and worrying time for us all. Our thoughts are with any of you who may have suffered either directly or indirectly as a result of the pandemic.

We promised to get back to you as to how we may be able to recognise how government restrictions have prevented you from the use of your holiday home during lockdown. We thank you for bearing with us. We have been taking advice from our industry body, the British Holiday and Home Parks Association, and have been following the varied reports in the news media over the recent past.

As you know, your site licence agreement with us allows you to pitch your holiday home on our park for 12 months a year. The park facilitated this during the closed period even though you were denied the enjoyment.

The park was closed from 23^rd March to 4^th July – a total of 102 days. We propose to rebate a portion of this closed period as a gesture of goodwill to our loyal customers, and to apply some against your 2021 site fees and some as a £75 voucher to be used in our Bar/Bistro before 31^st August 2021.

For our customers on standard pitches, this rebate is £320 (£245 against 2021 site fees and £75 voucher) and for those in lodges, this is £370 (£295 against 2021 site fees and £75 voucher).

In addition to this we are delighted to announce a £500 straight discount to all our owners on our lowest advertised price for any holiday home (2021 models only) purchased before 31^st August 2021.

We have some restricted bar facilities open and are striving to have pool facilities open just as soon as we can and know that you will continue to bear with us as we navigate our way through the safety issues involved.

We are aware some competitor parks are offering no rebates of any description and most rebates are at a much lower level. We hope that you will appreciate the commitment that this represents to you, our Owner community. Across our 4 parks, this commitment amounts to approximately £250,000 which, given the recent damage to our industry, is extremely significant.

We hope that you will enjoy your summer on the park and follow on-site safety instructions. Please continue to stay safe.

There are a number of conditions attached to the rebate, but not many;

• The rebate only applies if all outstanding debts to the end of the 2020 season are cleared
• The rebate only applies to customers on our park at the beginning of the 2021 season
• The rebate does not apply to anyone having purchased their first holiday home from us after 23^rd March 2020, or anyone who has purchased via private sale or gift since that date.
• The rebate does not apply to any customers who continued to access their holiday homes in self-isolation during the lockdown.
• The £75 voucher will be in the form of a credit on your loyalty card after 1^st August 2020.