COVID Update - Solway Holiday Village

Update: 3^rd March 2021

Following recent announcements the government have set an indicative date of 12^th April when Holiday Parks will be able to re-open their doors to both owners and holidaymakers.

This is the date we have all been waiting for, and we are working hard to get ready to welcome you back. As you will appreciate there will be additional delays in opening some facilities including swimming pool, entertainment and bars, but we will open these just as soon as it is permissible.

Our programme of upgrades and maintenance continued over the winter months, and you will see some noticeable improvements to your park. We think you’ll like them.

If you need to access your holiday home prior to opening, you will need to make an appointment. Please contact us by email to solway@hagansleisure.co.uk

Until then, take care, and get ready to make even better memories at Solway Holiday Village.

Update: 30^th December 2020

Please note, due to the recent government restrictions, we have now been placed into tier 4 as of midnight on the 30 December.

It is with regret that we have to close our doors to holiday makers and holiday home owners until further notice. Please make immediate arrangements to go home.

If you have a booking over the next few days our reservations team will contact you within the next 24 - 48 hours.

At present we are receiving an extremely high volume of calls so we would kindly ask you not to telephone the park.

If you have any concerns about your booking or your holiday home, please email solway@hagansleisure.co.uk, and we will endeavour to get back to you as quickly as possible.

Please check back to Facebook and our website for further updates. We hope to see you all soon.

Stay safe.

Owners Update 2nd November 2020 - Solway Holiday Village

The UK Government have announced their intention to reintroduce lockdown restrictions across England, effective from Thursday 5^th November until Wednesday 2^nd December.

Unfortunately, this means that your Holiday Park will be required to close during this period. As these dates may be reviewed by the government, they may be extended later. We request that you follow government guidelines and vacate your holiday home by midnight Wednesday 4^th November.

Please be assured that we are following government directions as well as guidance from our two industry bodies – The British Holiday and Home Parks Association (BHHPA) and the National Caravan Council (NCC). For the duration of this particular lockdown, you will be credited with £150 for the inconvenience of not being able to enjoy your holiday home*.

We have a small administration team on the park that can be contacted on 01697 331 236 Mon – Fri 10am – 4pm.

Keep checking back to Facebook and to our dedicated COVID-19 page on www.hagansleisure.co.uk/covid-19

Stay Safe. Stay Connected.

(*this credit will be applied where the holiday home has been vacated as required)

Owners Update 10th July 2020 - Solway Holiday Village Holiday

We are delighted to welcome all our loyal and patient owners back to Solway Holiday Village after what has been and remains a very testing and worrying time for us all. Our thoughts are with any of you who may have suffered either directly or indirectly as a result of the pandemic.

We promised to get back to you as to how we may be able to recognise how government restrictions have prevented you from the use of your holiday home during lockdown. We thank you for bearing with us. We have been taking advice from our industry body, the British Holiday and Home Parks Association, and have been following the varied reports in the news media over the recent past.

As you know, your site licence agreement with us allows you to pitch your holiday home on our park for 12 months a year. The park facilitated this during the closed period even though you were denied the enjoyment.

The park was closed from 23^rd March to 4^th July – a total of 102 days. We propose to rebate a portion of this closed period as a gesture of goodwill to our loyal customers, and to apply some against your 2021 site fees and some as a £75 voucher to be used in our Bar/Bistro before 31^st August 2021.

For our customers on standard pitches, this rebate is £320 (£245 against 2021 site fees and £75 voucher) and for those in lodges, this is £370 (£295 against 2021 site fees and £75 voucher).

In addition to this we are delighted to announce a £500 straight discount to all our owners on our lowest advertised price for any holiday home (2021 models only) purchased before 31^st August 2021.

We have some restricted bar facilities open and are striving to have pool facilities open just as soon as we can and know that you will continue to bear with us as we navigate our way through the safety issues involved.

We are aware some competitor parks are offering no rebates of any description and most rebates are at a much lower level. We hope that you will appreciate the commitment that this represents to you, our Owner community. Across our 4 parks, this commitment amounts to approximately £250,000 which, given the recent damage to our industry, is extremely significant.

We hope that you will enjoy your summer on the park and follow on-site safety instructions. Please continue to stay safe.

There are a number of conditions attached to the rebate, but not many;

• The rebate only applies if all outstanding debts to the end of the 2020 season are cleared
• The rebate only applies to customers on our park at the beginning of the 2021 season
• The rebate does not apply to anyone having purchased their first holiday home from us after 23^rd March 2020, or anyone who has purchased via private sale or gift since that date.
• The rebate does not apply to any customers who continued to access their holiday homes in self-isolation during the lockdown.
• The £75 voucher will be in the form of a credit on your loyalty card after 1^st August 2020.