COVID Update - Ryan Bay Holiday & Residential Park

Update: 15th April 2021

Following recent announcements, the Scottish Government have set an indicative date of Monday, 26 April when Holiday Parks will be able to re-open their doors to both owners and holidaymakers.  This is the date we have all been waiting for, and we are working hard to get ready to welcome you back.  We are however awaiting further clarification on the use of communal areas and shared facilities (including toilets and showers), but we will open these just as soon as it is permissible.  Service points and waste disposal facilities will be available and open for use, operated in line with government guidelines.

Our programme of upgrades and maintenance has continued as much as possible during the restrictions, and we hope you will see some noticeable improvements to your park.

COVID GUIDANCE

The safety and wellbeing of our staff, owners, holiday makers, and the communities in which our parks operate, has and will be always been of paramount importance to us.  We are awaiting further Government guidance about Track and Trace at our Park in Scotland. We understand we are required to know when people are staying on the park and who is in the group/party. We will need names, dates and contact details. This will include any day visitors. We will ask you to work with us to achieve this objective, by emailing [ryanbay@hagansleisure.co.uk] the Holiday Park or contacting us by telephone [01776 889458] to give us details, prior to their arrival.

Please do not travel, if the Government Guidance prevents you visiting or staying with us.  Continue to follow Government Guidance for social gatherings, social distancing and occupying holiday homes.  Please remember to report symptoms of feeling unwell to the reception by telephone.

Emergency situations occurring during normal business hours are to be directed to the Park Manager: 

Ryan Bay Caravan Park Contact Number Landline – 017 7688 9458

In the event of an emergency that arises after normal business hours:

Ryan Bay Caravan Park Out of Hours Contact Number Mobile – 075 9527 9811

Please note that we will strive to keep you up to date as possible, but as this is a complex and ever-changing situation, please always check the relevant Government websites for the very latest information.

Until then, take care, and get ready to make even better memories at Ryan Bay Holiday & Residential Park.

Update: 3^rd March 2021

You will be aware of recent announcements from the Scottish Government with regards to the opening of the leisure and hospitality industry in Scotland.

Unfortunately the announcement did not provide a set date when Holiday Parks will be able to re-open their doors to both owners and holidaymakers. This was the date we were all waiting for, and it is disappointing not to get clarity.

A date may be announced in the next Scottish Government update. We are hopeful that a re-opening date at the end of April will be announced, but as yet this is not guaranteed.

As you will appreciate there will be additional delays in opening some facilities, but we will open these just as soon as it is permissible.

Our programme of upgrades and maintenance continued over the winter months, and you will see some noticeable improvements to your park. We think you’ll like them.

If you need to access your holiday home prior to opening, you will need to make an appointment. Please contact us by email to ryanbay@hagansleisure.co.uk

Until then, take care, and get ready to make even better memories at Ryan Bay Holiday & Residential Park.

Owners Update 10th July 2020 - Ryan Bay Holiday & Residential Park

We are delighted to welcome all our loyal and patient owners back to Ryan Bay Holiday and Residential Park after what has been and remains a very testing and worrying time for us all. Our thoughts are with any of you who may have suffered either directly or indirectly as a result of the pandemic.

We promised to get back to you as to how we may be able to recognise how government restrictions have prevented you from the use of your holiday home during the lockdown. We thank you for bearing with us. We have been taking advice from our industry body, the British Holiday and Home Parks Association, and have been following the varied reports in the news media over the recent past.

As you know, your site licence agreement with us allows you to pitch your holiday home on our park for 12 months a year. The park facilitated this during the closed period even though you were denied the enjoyment.

The park was closed from 23^rd March to 3^rd July – a total of 101 days. We propose to rebate a portion of this closed period as a gesture of goodwill to our loyal customers and to apply £150 against your 2021 site fees.

In addition to this, we are delighted to announce a £500 straight discount to all our owners on our lowest advertised price for any holiday home (2021 models only) purchased before 31^st August 2021.

We are aware some competitor parks are offering no rebates of any description and most rebates are at a much lower level. We hope that you will appreciate the commitment that this represents to you, our Owner community. Across our 4 parks, this commitment amounts to approximately £250,000 which, given the recent damage to our industry, is extremely significant.

We hope that you will enjoy your summer on the park and follow on-site safety instructions. Please continue to stay safe.

There are a number of conditions attached to the rebate, but not many;

• The rebate only applies if all outstanding debts to the end of the 2020 season are cleared
• The rebate only applies to customers on our park at the beginning of the 2021 season
• The rebate does not apply to anyone having purchased their first holiday home from us after 23^rd March 2020, or anyone who has purchased via private sale or gift since that date.
• The rebate does not apply to any customers who continued to access their holiday homes in self-isolation during the lockdown.