You will be aware of recent announcements from the NI Executive with regards to the opening of the leisure and hospitality industry in Northern Ireland.
Unfortunately the announcement did not provide a set date when Holiday Parks will be able to re-open their doors to both owners and holidaymakers. This was the date we were all waiting for, and it is disappointing not to get clarity.
Our holiday park falls into stage 3 of the plan. A date may be announced in the next NI Executive update later this month. We are hopeful that a re-opening date in April will be announced, but as yet this is not guaranteed.
As you will appreciate there will be additional delays in opening some facilities including swimming pool, entertainment and bars, but we will open these just as soon as it is permissible.
Our programme of upgrades and maintenance continued over the winter months, and you will see some noticeable improvements to your park. We think you’ll like them.
If you need to access your holiday home prior to opening, you will need to make an appointment. Please contact us by email to email@example.com
Until then, take care, and get ready to make even better memories at Causeway Coast Holiday Park.
Following the announcement from the NI Assembly on 17th December, the park will be closed from 26thDecember to 1st February in line with the restrictions in place.
Since in any event this is now our closed season, you should experience very little inconvenience.
We hope to continue with some planned and essential maintenance on site over winter, to the best of our ability, to ensure that when you are able to return to your holiday home, everything is as prepared for you as it can be.
If for any reason you need to contact the park please email firstname.lastname@example.org or telephone 02820762550 and we will do our best to help.
Any payment and site fee enquiries (including standing orders) can be directed to email@example.com or, from 4th January 2021, by ringing 028 9334 0200 during normal office hours.
Since our staff levels will be significantly reduced with some working from home, we hope that you can understand if it takes a little longer to get through, but please be assured we will return your email/call as soon as we are able.
Keep connected with us by regularly visiting our Facebook page or our website www.hagansleisure.co.uk.
Most importantly, please keep yourselves and each other safe, have a very Happy Christmas, and we hope to see you all in March for a wonderful 2021.
Tom and the Causeway Team
Life on the park may be a little different during times of restrictions. We know you will still have questions and queries for us and we will always be available to answer them.
If you need to speak to us we ask that you contact us by email, or telephone using the details below:
by Phone: 028 2076 2550
We are delighted to welcome all our loyal and patient owners back to Causeway Coast Holiday Park after what has been and remains a very testing and worrying time for us all. Our thoughts are with any of you who may have suffered either directly or indirectly as a result of the pandemic.
We promised to get back to you as to how we may be able to recognise how government restrictions have prevented you from the use of your holiday home during lockdown. We thank you for bearing with us. We have been taking advice from our industry body, the British Holiday and Home Parks Association, and have been following the varied reports in the news media over the recent past.
As you know, your site licence agreement with us allows you to pitch your holiday home on our park for 12 months a year. The park facilitated this during the closed period even though you were denied the enjoyment.
The park was closed from 23rd March to 26th June – a total of 94 days. We propose to rebate a portion of this closed period as a gesture of goodwill to our loyal customers and to apply some against your 2021 site fees and some as a £75 voucher to be used in our Bar/Bistro before 31st August 2021.
For our customers on standard pitches, this rebate is £320 (£245 against 2021 site fees and £75 voucher) and for those on premium pitches, this is £350 (£275 against 2021 site fees and £75 voucher).
In addition to this, we are delighted to announce a £500 straight discount to all our owners on our lowest advertised price for any holiday home (2021 models only) purchased before 31st August 2021.
We are striving to have some restricted bar and pool facilities open just as soon as we can and know that you will continue to bear with us as we navigate our way through the safety issues involved.
We are aware some competitor parks are offering no rebates of any description and most rebates are at a much lower level. We hope that you will appreciate the commitment that this represents to you, our Owner community. Across our 4 parks, this commitment amounts to approximately £250,000 which, given the recent damage to our industry, is extremely significant.
We hope that you will enjoy your summer on the park and follow on-site safety instructions. Please continue to stay safe.
There are a number of conditions attached to the rebate, but not many;